Zoho Premium Partner
Licensing, implementation, customization, integration and support for the whole Zoho ecosystem.
Contact Info
Phone
Email
Location
2nd Floor, A-139, Sector 63, Noida 201309, Uttar Pradesh, India
In short
Definitions of 48 terms for Indian businesses: GST, GSTIN, e-invoice, e-way bill, TDS, PF, ESI, DPDP, Zoho Creator, Deluge, Blueprint, Odoo, MRP, WMS, AI agents and more, with links to the relevant Shyphan AI services.
| What | Glossary of Zoho, Odoo, GST & Business Software Terms |
|---|---|
| Who | Shyphan AI Solutions, Zoho Premium Partner and Odoo partner, Sector 63, Noida |
| Where | Delhi NCR on site, all of India remotely |
| How | Discovery, fixed-scope quotation, phased delivery, training and support; India-ready setup with GST, WhatsApp, IndiaMART and Razorpay |
| Contact | +91 95651 53545, contact@shyphan.com |
#
- 3PL
- Third-party logistics: a company that stores and ships goods for other businesses. Client-wise stock and billing are handled on Zoho Inventory or Odoo. Learn more
A
- AI agent
- Software that uses a language model to take actions in business systems under rules and approvals, such as creating a lead, drafting a reply or updating a record. Learn more
- API
- Application programming interface: the defined way one software system exchanges data with another. Zoho, Odoo and most Indian tools expose APIs used for integration. Learn more
- Audit trail
- A log of every transaction created, edited or deleted, with user and time. Indian companies must use accounting software with this feature enabled. Learn more
B
- Blueprint
- A Zoho CRM feature that enforces a process: which stages a record moves through, what must be filled in and who approves each step. Learn more
- BOM
- Bill of materials: the list of components and quantities needed to make a product, used by Odoo Manufacturing for planning and costing. Learn more
C
- CRM
- Customer relationship management software that tracks leads, customers, deals, follow-ups and communication. Zoho CRM is the CRM Shyphan AI implements most. Learn more
D
- Deluge
- Zoho's scripting language used to add custom logic, calculations and integrations across Zoho CRM, Creator, Books and other apps. Learn more
- DPDP Act
- The Digital Personal Data Protection Act, India's data privacy law setting duties for businesses that collect personal data, including consent, security and handling requests. Learn more
E
- e-Invoice / IRN
- A GST invoice registered on the government Invoice Registration Portal, which returns an Invoice Reference Number and QR code. Required above the notified turnover threshold. Learn more
- e-Way bill
- An electronic document required to move goods above a value threshold within or across states under GST, generated from invoice and transport details. Learn more
- ERP
- Enterprise resource planning software that runs finance, sales, purchase, inventory, manufacturing, projects and HR on one database, such as Odoo or Zoho One. Learn more
- ESI
- Employees' State Insurance: a statutory health insurance scheme with employer and employee contributions for eligible employees, handled in payroll. Learn more
- ESS
- Employee self-service: the portal or app where employees mark attendance, apply for leave, view payslips and submit requests, as in Zoho People. Learn more
F
- Form 16
- The annual TDS certificate an employer issues to employees showing salary paid and tax deducted, generated from payroll. Learn more
G
- GST
- Goods and Services Tax, India's indirect tax on supply of goods and services, with monthly and annual returns filed by registered businesses. Learn more
- GSTIN
- The 15-character Goods and Services Tax Identification Number assigned to each registration. Multi-branch businesses often hold several. Learn more
- GSTR-1 and GSTR-3B
- The main GST returns: GSTR-1 reports outward supplies and GSTR-3B is the monthly summary return with tax payment. Zoho Books prepares the data for both. Learn more
- GSTR-2B
- The auto-drafted statement of input tax credit available to a taxpayer, used to reconcile purchase invoices before claiming credit. Learn more
H
- HRMS
- Human resource management system covering employee records, attendance, leave, onboarding, appraisals and payroll. Learn more
- HSN / SAC
- Harmonised System of Nomenclature codes for goods and Services Accounting Codes for services, required on GST invoices and returns. Learn more
I
- IndiaMART
- India's largest B2B marketplace, a major source of enquiries for manufacturers and traders. Leads can be captured automatically into Zoho CRM. Learn more
- Input tax credit (ITC)
- GST paid on purchases that a registered business can set off against GST collected on sales, subject to matching and eligibility rules. Learn more
- Intelligent document processing
- AI that reads invoices, KYC documents, contracts and forms, extracts the data and pushes it into business systems, also called document AI or AI OCR. Learn more
L
- Low-code
- Building applications through configuration and visual tools with small amounts of code, as on Zoho Creator or Odoo Studio, instead of full custom development. Learn more
- LWF
- Labour Welfare Fund: a state-level statutory contribution deducted from employees and matched by employers in applicable states. Learn more
M
- MRP
- Material requirements planning: calculating what to buy and make, and when, from demand, stock and bills of materials, a core function of Odoo Manufacturing. Learn more
O
- Odoo Community and Enterprise
- Odoo's two editions: Community is open source with core modules; Enterprise adds apps, hosting options, support and upgrades under a per-user licence. Learn more
- Odoo Studio
- Odoo's low-code tool for adding fields, views, automations and reports without custom code. Learn more
P
- POD
- Proof of delivery: the signed or photographed confirmation that goods reached the customer, captured on driver apps. Learn more
- Professional tax
- A state-levied tax on salaried income with rates and slabs that differ by state, deducted through payroll where applicable. Learn more
- Provident Fund (EPF)
- The Employees' Provident Fund: a statutory retirement savings scheme with employer and employee contributions, filed monthly through ECR returns. Learn more
R
- Razorpay
- An Indian payment gateway used for payment links, online payments and settlements, integrated with Zoho Books, CRM and Creator apps. Learn more
- Reverse charge (RCM)
- A GST mechanism where the recipient rather than the supplier pays the tax, applying to notified supplies and certain unregistered vendors. Learn more
S
- Section 43B(h)
- An income-tax provision under which payments to micro and small enterprises are deductible only if made within MSMED Act timelines. Learn more
- SLA
- Service level agreement: the promised response and resolution times for support tickets, enforced with escalations in Zoho Desk. Learn more
T
- Tally
- The desktop accounting software used by most Indian SMEs. Businesses integrate it with CRM or migrate to Zoho Books for cloud access, automation and compliance features. Learn more
- TCS
- Tax collected at source: tax a seller collects from the buyer on specified transactions and deposits with the government. Learn more
- TDS
- Tax deducted at source: tax a payer deducts from specified payments such as contractor fees, rent and salaries, deposited with the government and reported in quarterly returns. Learn more
U
- Udyam registration
- The government registration for micro, small and medium enterprises, whose number identifies MSME vendors for payment-timeline rules. Learn more
V
- Voice agent
- An AI system that holds spoken conversations on phone calls, answering, qualifying and booking, connected to CRM and telephony. Learn more
W
- Webhook
- A message one system sends to another automatically when an event happens, such as a new order or a paid invoice, used in integrations. Learn more
- WhatsApp Business API
- The official interface for businesses to send approved templates and hold two-way conversations on WhatsApp at scale, integrated with Zoho CRM and Desk. Learn more
- WMS
- Warehouse management system: software that runs receipts, put-away, picking, packing, dispatch and counts with barcodes and locations. Learn more
Z
- Zia
- Zoho's built-in AI assistant across Zoho CRM, Desk, Analytics and other apps, offering predictions, anomaly detection and assistance. Learn more
- Zoho Creator
- Zoho's low-code platform for building custom business applications, portals and mobile apps, Shyphan AI's specialist practice. Learn more
- Zoho Flow
- Zoho's integration platform for connecting Zoho and third-party applications with automated workflows without code. Learn more
- Zoho One
- A single licence per employee for the whole Zoho suite, including CRM, Books, People, Projects, Desk, Creator and Analytics. Learn more
Explore
Where these terms come to life
Odoo ERP Partner
Accounting, sales, inventory, manufacturing, projects and HR on one ERP with Indian GST.
Compliance in India
GST, e-invoicing, TDS, statutory payroll, audit trail, DPDP and MSME payment rules automated on Zoho.
All Solutions
Custom software, integration, migration, automation, alternatives and pricing guides for Indian businesses.
AI & Automation
AI agents, document AI, WhatsApp and workflow automation inside Zoho and Odoo.
Zoho Creator guides for Indian businesses
Tutorials, use cases, industry applications and cost guides for building custom apps on Zoho Creator, from Ind.
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- Zoho Premium Partner and Odoo Partner, Noida
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- Zoho Premium Partner
- Odoo Partner
- AI & Automation
- Noida, India
Written and reviewed by Vikas Saroj, Co-Founder and COO of Shyphan AI Solutions, a Zoho Premium Partner and Odoo partner in Noida. Figures come from Shyphan AI's partner console and delivery records. Last reviewed 28 September 2026.
